Refund Policy

Last updated:

1. Overview

At Xunrovarwykhex, we want you to be satisfied with your purchase. This Refund Policy outlines your rights regarding returns, exchanges, and refunds in accordance with applicable Irish and European consumer protection laws.

2. Your Legal Right to Cancel

2.1 Right of Withdrawal

Under European consumer protection law, you have the right to cancel your order within 14 days of receiving your goods without giving any reason. This is known as the "cooling-off period."

2.2 Withdrawal Period

The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.

2.3 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can do this by:

• Sending an email to managers@xunrovarwykhex.world
• Sending a letter to: Newtown, Ballindine, Co. Mayo, F12 KH98, Ireland

Please include your order number, the date of purchase, and your contact information.

3. Conditions for Returns

3.1 Eligible Products

To be eligible for a return under the right of withdrawal:

• Products must be unused and in their original packaging
• Products must be sealed and unopened
• Products must be returned within 14 days of notifying us of your cancellation

3.2 Products That Cannot Be Returned

For health and hygiene reasons, we cannot accept returns of:

• Products that have been opened or unsealed
• Products that have been used or consumed
• Products with broken seals

This exclusion is in accordance with Article 16(e) of the Consumer Rights Directive regarding sealed goods which are not suitable for return due to health protection or hygiene reasons.

4. Return Process

4.1 Initiating a Return

1. Contact us at managers@xunrovarwykhex.world within 14 days of receiving your order
2. Provide your order number and reason for return
3. Wait for our return authorization and instructions
4. Package the products securely in their original packaging
5. Ship the products back to us using a tracked delivery service

4.2 Return Shipping

You are responsible for the cost of returning the goods unless:

• The product is defective or damaged
• We sent you the wrong product
• The product does not match its description

We recommend using a tracked shipping service, as we cannot be responsible for items lost in return transit.

4.3 Return Address

Please send returns to:

5. Refunds

5.1 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.

5.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. We may deduct from the refund any reduction in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

5.3 Refund Timeline

• Credit/Debit Cards: 5-10 business days after processing
• PayPal: 3-5 business days after processing
• Other payment methods: May vary depending on the provider

6. Defective or Damaged Products

6.1 Reporting Issues

If you receive a defective or damaged product, please contact us immediately at managers@xunrovarwykhex.world with:

• Your order number
• Description of the defect or damage
• Photos of the damaged product and packaging

6.2 Your Options

For defective or damaged products, you are entitled to:

• A full refund, including original shipping costs where required by applicable law
• A replacement product at no additional cost

6.3 Statutory Rights

Under Irish and EU consumer law, you have statutory rights regarding products that are:

• Not as described
• Not of satisfactory quality
• Not fit for purpose

These rights are in addition to your right of withdrawal and are not affected by this policy.

7. Wrong Product Received

If you receive the wrong product, please contact us within 7 days of delivery. We will arrange for the incorrect item to be collected and the correct item to be sent at no additional cost to you.

8. Partial Refunds

In certain situations, only partial refunds may be granted:

• Products with obvious signs of use
• Products not in their original condition
• Products missing parts or accessories

9. Exchanges

We do not offer direct exchanges. If you wish to exchange a product for a different item, please return the original product for a refund and place a new order.

10. Order Cancellation

10.1 Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us immediately. We will attempt to cancel your order and provide a full refund.

10.2 After Dispatch

Once an order has been dispatched, it cannot be canceled. Please wait to receive your order and then follow the return process outlined above.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

1. Check your bank account or payment method again
2. Contact your credit card company or bank, as processing times may vary
3. If you have done all of this and still have not received your refund, please contact us at managers@xunrovarwykhex.world

12. Contact Us

If you have any questions about our Refund Policy, please contact us:

13. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Your statutory rights are not affected by any changes to this policy.